Privacy Policy

Cloud Industry LLC is committed to complying with SERBIA’s Data Protection law and the EU General Data Protection Regulation (GDPR) for the protection of personal data, as well as the principles of data security in the configuration of our services.

Contact Information

If you have any questions about this privacy notice or how we use your personal data, please contact our compliance team:

In Writing:

Cloud Industry
11000 Belgrade,
Serbia
Email: hello@cloud-industry.com

Privacy policy overview

What data is being collected and processed?

All companies, we collect and hold data provided to us in exchange for services. ‘Services’ means paid for services or products, sending requested information (such as a quote or a download resource) or responding to contact form submissions. You can opt-out and withdraw consent or ‘ask to be forgotten’, at any time.

In order to enter into an agreement with Cloud Industry, we will collect, store and use elements of your personal data. The processing of this personal data is a contractual requirement and is necessary by Cloud Industry in order to administer your account and to provide the products and services you have requested from us.

When you approach Cloud Industry to engage in our services, we will ask your consent to collect and process your personal data. Failure to provide this consent and/or personal data may mean we will be unable to execute the contract and will result in termination of our services.

When engaging Cloud Industry Services, you will usually need to disclose to us some or all of the following:

  • Name
  • Email address
  • Place of work or Company name
  • Location
  • Reasonable contextual information to assist with providing relevant information

We will also monitor, record, store and use any telephone, email or other electronic communications with you for training purposes so that we can check any instructions given to us and to improve the quality of our customer service.

Any personal data we collect from you may be transferred outside the European Economic Area as our website is hosted on an American company. This company, Cloud Industry LLC., holds Privacy Shield certification with the U.S. Department of Commerce which ensures that adequate safeguards are in place when we transfer personal data from the EU to the US.

Website Cookies

These help improve your experience on our website and help us share communications with you that are more relevant. Our website holds cookies in order to ensure the best browsing experience and help us make sure we share relevant marketing information.

Direct Marketing Communications

We strive to make sure we provide only interesting and relevant marketing communications. And you can opt-out at any time.

If you have chosen to opt-in to our direct marketing communications, we will use your information to tell you about products and services available from us which may be of interest to you. You have a right to opt-out of our direct marketing communications at any time by following the Unsubscribe instructions or by emailing hello@cloud-industry.com.

Legal basis for processing Personal Information

Our legal basis for collecting and using personal information will depend on the specific context in which we collect it. We collect personal information from you only where we have your consent, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests.

You may withdraw your consent by:

  1. Using the ‘unsubscribe’ button link attached to our communications.
  2. Calling our telephone number at 01200 545 455.
  3. Sending an email to hello@cloud-industry.com

Links to third parties

We don’t control websites which aren’t our own but we may link out to them, so please check their privacy policies. We are not responsible for any information collected by third parties.

How long will the data be stored for?

We only hold your data for as long as we think is fair. You can ask us to delete your data at any time.

Under GDPR, you have the right to ‘block’ or request the deletion or removal of personal data to prevent further processing.

Sharing of data

We do not share your personal information unless we legally have to, such as for fraud prevention. We will only disclose it outside Cloud Industry when:

  • you have given us your consent to do so
  • it is necessary for the performance of an agreement/contract
  • in order to obtain professional advice
  • the law permits or requires it

Protecting your privacy

To protect personal data, we constantly improve security measures. Access to your data occurs through an encrypted connection, and our website utilizes SSL/TLS for security.

Breaches

If we become aware of a breach affecting your data, we will notify the Information Commissioner’s Office and you without undue delay.

Subject Access Requests

You have the right to request access to a copy of the personal information that we hold about you. This information is provided to you free of charge unless the request is excessive or repetitive.

Rectifying or Updating Personal Data

If you believe personal data we hold about you is inaccurate, you have the right to rectification. We will respond to your request within one month.

Withdrawing Consent

If we are processing any of your data by using consent, you have the right to withdraw your consent at any time by contacting us.